PC Network Support Specialist

The ever-increasing changes in the computer industry have created a demand for people who have the knowledge and skills to install, configure, and troubleshoot microcomputers and networking systems. Students must also be able to readily adapt to changing networking and operating systems environments.

Our PC Network Support Specialist program offers extensive interactive online practical experience with comprehensive, instructor-led training, labs and real life exercises. Students learn PC hardware, operating systems, networking, and network administration with a concentration in network security.

An education in computer science is more important in our rapidly advancing world. Information technology plays a role in virtually all aspects of the modern world from banking to the medical industry, and an education in the field can provide a wide range of opportunities for employment and further study.

Program Overview

The PC Network Support Specialist program is designed to provide a solid foundation in Information Technology.  Students will obtain skills in configuring and building personal computers, diagnosing and troubleshooting hardware and software related problems, network hardware and operating systems, TCP/IP addressing and subnetting, cabling technologies, network switching and routing, fault tolerance and disaster recovery, how to protect against attacks and malicious code, and local and domain security principals. Students who successfully complete the program are prepared for an entry-level position as a Desktop Support Technician, Remote Support Technician, Customer Service/Help Desk Support, Field Service Technician, Tech Support Specialist, PC Support Technician, Network Support Technician and other related areas.

Objectives

Upon course completion, students will be prepared to take various certification exams (optional) and be able to perform in a business environment with the knowledge and skills to:

• Design and build personal computers
• Diagnose and troubleshoot hardware and software related issues
• Install both desktop and server operating systems
• Network connectivity for local and remote computing
• DNS, WINS, Active Directory, Windows Server and Domain Controllers, file and print servers
• OSI model, network components, TCP/IP fundamentals
• Network security, NAT, Firewalls, DHCP configuration and troubleshooting
• Provide a secure computer environment for standalone and networked computers

Course Outline

The PC Network Support Specialist program consists of 360 hours and can be completed in as few as 18 weeks.